Refund policy

Last updated: 28 July 2026

At BangleCart, we want you to love what you ordered. If something isn't right, this policy explains exactly how returns, exchanges and refunds work. Please read it before placing your order.

1. Return Window

You have 14 days from the date of delivery to request a return.

Requests raised after 14 days from delivery cannot be accepted, as our products are fashion jewellery items with limited shelf presentation life.

2. Return Eligibility

To be eligible for a return, your item must be:

  • Unused, unworn and undamaged
  • In its original packaging, with all tags, pouches, boxes and inserts intact
  • Accompanied by your order number or proof of purchase

We reserve the right to reject a return if the item shows signs of wear, use, alteration, perfume or cosmetic contact, or damage caused after delivery.

3. How to Start a Return

Email info@banglecart.in with:

  1. Your order number
  2. The item(s) you wish to return
  3. The reason for return
  4. Clear photographs of the item and its packaging (mandatory for damaged, defective or wrong-item claims)

Our team will respond within 24 business hours with approval and return instructions.

Please do not ship any item back to us before receiving written return approval. Items sent back without prior approval will not be accepted and cannot be refunded.

4. Return Shipping Costs

Reason for return Who pays return shipping
Item received damaged, defective, or incorrect BangleCart pays. We arrange a reverse pickup or reimburse your courier cost against a receipt.
Change of mind, wrong size ordered, or no longer required Customer pays. You may either courier the item to our address below or opt for a paid reverse pickup, where the charge is deducted from your refund.

5. Return Address

Returns approved by our team should be sent to:

BangleCart
Building No. 9, Pragati Market,
Ashok Vihar, Phase II,
Delhi – 110052, India

We recommend using a trackable courier service. BangleCart is not responsible for return parcels lost or damaged in transit when the customer arranges the shipment.

6. Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or not what you ordered, contact us at info@banglecart.in within 48 hours of delivery with photographs of the item and the outer packaging. We will arrange a free replacement or a full refund, including any shipping cost you incurred, at no charge to you.

An unboxing video is not mandatory, but it greatly speeds up approval for damage and missing-item claims.

7. Non-Returnable Items

The following cannot be returned or refunded:

  • Items marked "Final Sale" or "Clearance" on the product page
  • Gift cards
  • Items returned without prior written approval
  • Items returned after the 14-day window
  • Items that have been worn, used, altered or damaged after delivery
  • Items missing original packaging, tags or components
  • Personalised or made-to-order pieces
  • Free gifts, promotional add-ons and items received as part of a combo, unless the entire combo is returned together

For hygiene reasons, earrings may only be returned if they are damaged, defective or incorrect — not for change of mind. This is standard practice for pierced jewellery.

8. Exchanges

We do not process direct exchanges. To get a different item or size, return the original item under this policy and place a fresh order. This is the fastest route, as your new item ships immediately rather than waiting for the return to reach us.

9. Refunds

Once your return reaches us, we inspect it within 2 business days and notify you of approval or rejection by email.

If approved, your refund is initiated to the original payment method within 5 business days of approval. Depending on your bank or card issuer, it may take a further 5 to 7 business days to appear in your account.

Please note:

  • Refunds are issued only to the original payment method. We cannot refund to a different account or card.
  • If the return is a change-of-mind return, any reverse-pickup charge is deducted from the refund amount.
  • If more than 15 business days have passed since we confirmed your refund was approved and you have not received it, please contact us at info@banglecart.in and we will investigate with our payment provider.

10. Order Cancellation

You may cancel your order free of charge at any time before it is dispatched by emailing info@banglecart.in. Once your order has been handed to our courier partner, it can no longer be cancelled and must be handled as a return under this policy.

11. Refused and Undelivered Orders

If a parcel is refused at the door, or returns to us because the address was incomplete or the recipient was unreachable after multiple delivery attempts, we will refund the product value once the parcel is received back at our warehouse. Any courier costs incurred on such shipments may be deducted from the refund.

12. Contact Us

For any question about returns or refunds:

Email: info@banglecart.in
Phone: +91 11-43095611
Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
Address: Building No. 9, Pragati Market, Ashok Vihar, Phase II, Delhi – 110052, India

We aim to respond to every enquiry within 24 business hours.